1. What brands does Glow More offer? We offer a range of premium international skincare brands including LaRoche, The Ordinary, and Vichy. Our curated selection ensures you have access to high-quality products that cater to various skincare needs.

2. How can I place an order? You can place an order by visiting our website, browsing our product categories, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.

3. What are the delivery charges? We charge a flat rate of PKR 250 for delivery on all orders, regardless of the order size or value.

4. How long will it take to receive my order? Orders are typically processed within 1-2 business days. Delivery within major cities usually takes 3-5 business days after processing, while remote areas may take up to 7 business days.

5. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the status of your delivery online.

6. What is your return and exchange policy? We offer a 7-day exchange policy. Items must be unused, in their original packaging, and in the same condition as received. We do not offer refunds but provide exchanges or store credit. For more details, please refer to our Return & Exchange Policy.

7. How do I request an exchange? To request an exchange, contact our customer service team within 7 days of receiving your order. Provide your order number and details of the item you wish to exchange. Our team will guide you through the process.

8. What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or provide store credit, including return shipping costs for the incorrect or damaged item.

9. Do you offer international shipping? Currently, we do not offer international shipping. We only deliver within Pakistan.

10. How can I contact customer service? You can contact our customer service team via email at [customer service email] or by phone at [customer service phone number]. We are here to assist you with any questions or concerns.

11. How can I stay updated on new products and promotions? You can stay updated by subscribing to our newsletter. Enter your email address on our website to receive updates on new products, special offers, and promotions directly in your inbox.

12. Are your products authentic? Yes, all our products are 100% authentic. We source directly from the brands or authorized distributors to ensure you receive genuine products.

13. Can I cancel my order? If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we may be able to cancel it. Once an order is processed and shipped, it cannot be canceled.

14. What payment methods do you accept? We accept cash on delivery (COD). More details are available during the checkout process.