TOLERIANE HYDRATING GENTLE FACIAL CLEANSER

- No EU import duties.
- Ships within 1-2 business days.
- Ships in our fully recyclable and biodegradable signature boxes.

Shipping Policy

Thank you for shopping with Glow More! We are committed to delivering your favorite international skincare products promptly and efficiently. Please review our shipping policy below for detailed information on how we handle your orders.

Delivery Charges

• A flat rate of PKR 250 is applied to all orders, regardless of the order size or value.

Delivery Timeframe

• Orders are typically processed within 1-2 business days after receiving your order confirmation.
• Delivery within major cities usually takes 3-5 business days after processing.
• For remote areas, delivery may take up to 7 business days.

Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the status of your delivery online.

Shipping Partners

• We collaborate with reputable courier services to ensure your products reach you safely and on time.

International Shipping

• Currently, we do not offer international shipping. We only deliver within Pakistan.

Delivery Issues

• If you experience any issues with your delivery, such as delays or receiving damaged products, please contact our customer service team at [customer service email/phone number]. We will assist you promptly to resolve any problems.

Changes to Shipping Policy

• Glow More reserves the right to make changes to this shipping policy at any time. Any changes will be updated on this page.

Thank you for choosing Glow More. We appreciate your trust in us to provide you with high-quality skincare products and excellent service.

Hand-wash warm. Tumble dry low. This product has been washed at the factory after sewing to minimize fabric shrinkage.

Return & Exchange Policy

At Glow More, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy to make your shopping experience as smooth as possible.

Exchange Policy

• We offer a 7-day exchange policy on all products purchased from Glow More.
• To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition that you received it.
• Exchanges are only allowed for the same product. If the product is out of stock, you may choose another item of equal value or request a store credit.

Return Policy

• We do not offer refunds. However, you may exchange the item or receive store credit for future purchases.
• Store credit will be issued in the form of a voucher or code, which can be used for your next purchase at Glow More.

Return & Exchange Process

1. Contact Us: Notify our customer service team within 7 days of receiving your order by emailing [customer service email] or calling [customer service phone number]. Please include your order number and details of the item you wish to exchange.
2. Approval: Our customer service team will review your request and, if approved, provide you with instructions on how to return the item.
3. Shipping: Send the item back to us using a traceable shipping method. The customer is responsible for the return shipping costs.
4. Inspection: Once we receive the returned item, we will inspect it to ensure it meets our exchange criteria.
5. Exchange/Store Credit: Upon approval, we will process your exchange or issue store credit within 5 business days.

Non-Exchangeable Items

• Due to hygiene reasons, we cannot accept returns or exchanges on opened or used skincare products.
• Any items marked as final sale are not eligible for return or exchange.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or provide store credit, including return shipping costs for the incorrect or damaged item.

Changes to Return & Exchange Policy

• Glow More reserves the right to update or modify this policy at any time. Any changes will be posted on this page.

Thank you for shopping with Glow More. Your satisfaction is our top priority, and we are here to assist you with any questions or concerns you may have.