Return & Authenticity Policy

At The Glow More, we are committed to offering 100% original and authentic skincare products, sourced directly from trusted and verified international suppliers. Every product you receive from TheGlowMore.com goes through strict quality checks to ensure authenticity, freshness, and premium standards.

By placing an order with us, you agree to the following terms:

1. Authentic & Original Products

• We deal exclusively in genuine and original products.

• We do not sell fake, duplicate, expired, leftover, or imitation items.

2. No Return / No Exchange Policy

• Due to high counterfeit activity in the market, we have a strict no return and no exchange policy.

• Exception: If you are a regular customer, a return request may be considered within 24 hours of delivery, subject to mutual approval.

• For approved returns:

  • The customer must return the parcel at their own expense.

  • Refunds are issued only after the product has been received, inspected, and approved.

3. Product Details & Expiry Information

• Expiry dates and packaging details (where applicable) are mentioned in product descriptions.

• Products with long shelf life may not display expiry dates.

• Customers are responsible for reviewing product details before ordering.

4. Order & Tracking

• A valid email address is required when placing an order.

• Order confirmation and tracking details are sent via email after dispatch.

• Delivery times cannot be guaranteed due to courier operations in Pakistan.

• SMS tracking updates might not be received due to network variations.

5. Discount & Coupon Policy

• Discount codes are valid only on full-price items.

• Coupons cannot be applied during sales or promotional campaigns.

6. Packaging & Transit Conditions

• Minor dents or imperfections on product boxes may occur during international or local shipping.

• These do not qualify as damage, and refunds/returns are not applicable in such cases.

7. Customer Conduct

• We respect our customers and expect the same courtesy in return.

• Abusive, unethical, or threatening behavior towards any staff member will not be tolerated.

8. Product Seals

• Products are dispatched exactly as received from the brand or authorized distributor.

• Some products come with seals, some do not — this does not affect authenticity.

9. Damaged, Leaked, or Missing Items

• Claims must be reported within 24 hours of receiving the parcel, along with unboxing video proof.

• After verification, replacement or compensation will be processed.

10. Payment Confirmation

• Payment confirmation emails are sent within 24 hours of receiving payment.

• Please ensure that your email address is accurate.

11. Brand Disclaimer

• The Glow More is a reseller, not a manufacturer.

• All products are sourced from trusted international brands and authorized distributors.