Yes, we guarantee 100% original and authentic products. All items are directly sourced from trusted global suppliers and well-known skincare brands. We do not deal in fake, counterfeit, or leftover items.

Generally, we do not offer returns or exchanges due to the risk of counterfeit swapping in the market. However, if you are a regular customer, you may contact us within 24 hours of receiving your order, and we’ll review your case individually.

If you receive a damaged, leaked, or missing item, please report it within 24 hours of delivery with clear pictures. After review, we will process a replacement or store credit according to our policy.

Yes, we mention expiry dates and packaging conditions (where applicable) in the product description. However, expiry dates are not listed for products with long shelf lives.

Delivery times vary depending on your location. While we work hard to ensure quick delivery, there are no fixed dates in Pakistan. You can track your parcel using the tracking number sent to your email once your order is dispatched.